Thursday, 22 October · RISE usability report

Five fixes shipped.
Next stop, SUS 80.

Quick wins · tap to watch before / after

Demo reel

All 44 items ›

Effort per step (CES, out of 7)

below 55 to 5.96 and up

Where users take work instead

has it, not good enoughhas it, nobody knows

Who we serve first

SUS by group

Primary

81.7

Marketing

One key visual, many sizes, exactly on brand.

Primary

37.5

Sales

A post in 10 seconds, alone, 11 fanpages.

Retain

56.2

Designers

Base image, fine control, own style.

Validate

55.0

PMO & training

Only 2 respondents.

Not now

43.3

UI/UX

Outside the core.

Onboarding the front door, CES 4.8

7 gaps ›

Create workspace screen today — Today · a blank form

First-run guide today — Today · first-run guide

Opens in Vietnamese

From website or blank, one line each

Drop the guideline PDF once

Pick a role, get a first task

role

First image in under 2 min

Inputs and results apart

Tips when they matter

Roadmap 46 → 60 → 70 → 80

move on after 2 months at target

Step 1 · trust

→ 60

Step 2 · speed

→ 70

Step 3 · mastery

→ 80

All 44 report items 33 UX, 11 model

Severity NT = prevalence + 2 × impact (3–12). Now 10–12 · Next 7–9 · Later 3–6. Tap an item for the report's fix.

What breaks trust

people affected, of 18

How we'll know

SUS monthly, after 7 days

<2 minto the first usable image

80%first sessions, no help needed

50%+approvals inside PAM

½brand-error send-backs

6 / 7effort at Approval and Getting started

RISE "Đánh giá trải nghiệm sử dụng" report, October 2026 · 18 interviews, usability tests, 19-product benchmark · code on branch feat/rise-quick-wins, not merged yet · PAM team, VSF